boutiqs

Return and Refund Policy

At Boutiq Carts Shop, we take pride in the quality and authenticity of every product we sell, including Boutiq Carts, Boutiq Disposables, Boutiq Switch, Boutiq Switch V4, Boutiq V5, and Boutiq Snack Packs. Your satisfaction is our priority, and we want you to feel confident in every purchase.

Please read our Return and Refund Policy carefully. By placing an order with us, you agree to the terms outlined below.

 Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe – Return requests must be made within [Insert Number, e.g., 14 or 30] days of the delivery date.

  • Condition – Products must be unused, unopened, and in their original packaging. Sealed items only.

  • Proof of Purchase – A valid order number or receipt is required.

  • Damaged or Defective Products – If you receive a damaged, defective, or incorrect product, please contact us immediately (see Section 6 below).

  • Damaged or Defective Products – If you receive a damaged, defective, or incorrect product, please contact us immediately (see Section 6 below).

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or partially consumed.

  • Products returned without original packaging.

  • Items purchased from unauthorized third-party retailers.

  • Products that have been tampered with or mishandled.

  • Gift cards or promotional items.

3. Refunds

How Refunds Are Processed

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original payment method within [Insert Number, e.g., 5–10] business days.

  • Refunds are issued for the product cost only. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Products that show signs of use or damage not caused by us.

  • Items returned outside the eligible timeframe.

4. Exchanges

We currently do not offer direct exchanges. If you receive a defective or incorrect product, please request a return and place a new order for the correct item. We will process a refund for the returned product upon inspection.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us – Email us at [Insert Email Address] with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization – We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

  3. Pack and Ship – Carefully package the item(s) in their original packaging, include your RMA number, and ship the package to the address provided.

  4. Tracking – We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping.

  • Defective (e.g., malfunctioning device, leaking cartridge).

  • Incorrect (wrong item or wrong strain).

Please contact us within [Insert Number, e.g., 48 hours or 7 days] of delivery. Provide your order number, photos of the issue, and a brief description. We will resolve the matter promptly by issuing a:

  • Full refund to your original payment method, or

  • Replacement shipment (subject to availability).

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check your bank or credit card account again.

  • Contact your bank or credit card issuer — processing times vary between institutions.

  • If you have done all of the above and still have not received your refund, please contact us at [Insert Email Address] with your order number, and we will investigate.

8. Cancellations

  • Orders may be canceled within [Insert Number, e.g., 24 hours] of placement, provided the order has not yet been processed or shipped.

  • Once an order has been shipped, it cannot be canceled and will be subject to our standard return policy.

  • To request a cancellation, please contact us immediately at [Insert Email Address].

9. Shipping Costs on Returns

  • Customer’s Responsibility – Return shipping costs are borne by the customer for change-of-mind returns or non-defective items.

  • Our Responsibility – If the return is due to our error (wrong item, defect, or damage), we will cover return shipping costs and issue a full refund including original shipping charges.

10. International Returns

For international orders, return shipping costs and customs duties are the responsibility of the customer. Please ensure that packages are clearly marked as “Returned Goods” to avoid additional customs fees. We recommend using a trackable shipping service.

11. Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return or refund unless they arrive damaged or defective.

12. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.